We accept credit cards, debit cards, PayPal, Klarna, local wallets, and other regional payment methods.

Yes. Installments are available through PayPal and Klarna, depending on your region and credit. Terms such as eligibility, number of installments, and limits may vary.

Your payment may be declined for several reasons. It’s possible that your bank suspects unauthorized use, or your credit card hasn’t been enabled for international or online transactions. Incorrect billing details or exceeding your card’s daily limit may also cause the payment to fail.

Important: If your payment fails, please do not repeatedly attempt the payment. Instead, contact our customer service team at service@haloknights.com right away. We’ll help you verify the reason for the failure and guide you through the next steps.

No, the price displayed on the page is the final price. No additional customs fees.

We ship from local warehouses based on your location. Orders are dispatched within 1-2 working days and typically arrive within 3-7 working days.

If an item/order(s) is broken or spoiled when it is delivered then you should notify us as soon as possible or in any case within 7 days of delivery, otherwise the returns policy becomes invalid. You will have the option of returning the whole order or just the affected items. You can notify us by email the order number, tracking number and serial number of your order, and send us the photos or videos of where the product was damaged. We will promptly verify your request and furnish you with both a return address and confirmation of acceptance for the return. You bear return shipping costs and risk of return.

Click here and learn more: Return Policy

If you notice an error in your shipping address, please email us immediately at service@haloknights.com. We will check if your order has been dispatched. If not, we can update the address.

Once the order is shipped, we cannot modify the address. You must contact the carrier directly for changes. If unsuccessful, the customer bears full responsibility for any losses.

Please double-check your address before placing your order.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.

Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Discount codes are not valid for prior purchases. They cannot be added retrospectively by you or by the HALO KNIGHT team. Discount code must be entered at the time of checkout in order to be applied.

If you have not received an email from us stating that it shipped out, we can still make changes. But once it leaves our facility and is in the hands of the shipping carrier, there is nothing we can do at that point. 

If the order is cancelled / returned after the order is picked up by the freight company, a charge for shipping will be incurred by the customer for the freight company to pick the order up and return it.

In this case, please kindly note that any additional cost caused by the cancellation will be borne by you, such as the cost for intercepting the transit and the return shipping fee.

Any returns that fall under buyer's remorse, no longer needed, etc. will have a 8% restocking fee.

Also, we only accept cancellation request from email.

Every product includes assembly instructions with the packaging. For additional assistance, please emailservice@haloknights.comor check our YouTube channel for installation videos specific to your model.

Yes, you can buy an extra battery from our official website or contact customer support.

If you need spare parts, please feel free to contact our customer service or visit our official website. Most parts of our HALO KNIGHT models are available.