ENGWE M20 48V 750W 26Ah Electric Bicycle

Halo Knight Warranty Terms

All Halo Knight Scooters/Escooters, are covered with a limited warranty against manufacturing defects for a period of 6 months, starting the day the order is made by the customer.

The limited warranty is only applicable to specific components which includes the following:

6 months: Lithium battery Motors Controllers LCD display Throttle Brakes Chargers Switches

3 months: Lights Horn

If scooters/bikes are damaged during transportation or have a problem once arrive, free accessories will be sent from China and the freight will be in seller’s side. Please check whether the scooter/bike is in good condition within 1 week after receiving the goods. After receiving the goods for more than 1 week, it is assumed that the goods are in good condition when received.If the spare parts broken within warranty times,free accessories will be sent from China and the freight will be in customers’ side. Every accessory has only one after-sales service, if it is broken second time, needs to be purchased and replaced by customers themselves, and lifetime technical service is available. There will be strict quality inspections to make sure every scooter/bike are perfect before sending out.

Customers are required to return any parts covered under warranty to our maintenance center in Europe if requested. Additionally, if necessary, customers will be responsible for covering the shipping costs. After we receive and confirm the parts , will send out new parts. Customers who refuse to send back original parts are void of warranty.

Any defect report must include an image or video, proving the existence of the defect. Please kindly submit a "Product Issue Request" by contacting our support team via Live Chat or email at (service@haloknights.com) .Our engineering team will review the request and attempt to get back to you within two business days.

The Limited Warranty Does Not Include Coverage For The Following

Normal wear and tear of all components.

Issues with screws, including loss, stripping due to over-tightening.

Product rusting, blemishes, or color loss due to environmental exposure over time.

Damage from violent acts or vandalism.

The cost or shipping of a replacement scooter/bike box (it's the owner's responsibility to keep the original box or buy a new one if needed for replacement or repair).

Damage or defects caused by negligence, improper assembly, unauthorized modifications, accidents, misuse, improper tools, acts of God, failure to follow the user manual/setup guides, water damage, use of incorrect cleaning solutions, or improper maintenance (such as incorrect storage during winter).

Extreme or stunt driving, commercial use, unauthorized accessories, or upgrades not sold by Halo Knight.

Battery failures due to water damage, incorrect charging, power surges, use of aftermarket chargers, or improper winter storage.

Repairs at unauthorized service centers or any modifications made without our company’s permission.

Costs incurred due to refunds and repairs, like alternative transportation costs, loss of time, or damage to personal property.

Orders lacking a frame serial number or a video demonstrating the problem.

Orders under chargeback investigation (warranty is void until the issue is resolved).

Damage caused by force majeure events, including traffic accidents, natural disasters, and wars.

Scooters/bikes not purchased directly from our website, including those bought on other platforms, resold by others, or via third-party platforms.

To apply for after-sales service within the warranty period, please cooperate by providing the necessary information. Failure to do so will result in the warranty not being granted. The steps include:

Order and Scooter/Bike Verification: Provide the order number, a picture of the frame serial number (to confirm the production batch and record matching with the after-sales order), and a picture of the scooter (to check for any self-modifications by the customer).

Problem Documentation: Send us clear pictures or videos illustrating the problem for our verification.

Troubleshooting Guidance: After our review, we will guide you through troubleshooting the issue via video, pictures, or text.

Accessory Reissue: Post-troubleshooting, we will reissue accessories as per our after-sales standards. Note that we are only responsible for sending the accessories. If customers are unsure about replacing them, they should inquire first. Any further damage caused by incorrect replacement or operating errors is the customer's responsibility.

Local Repair Verification: If the problem cannot be resolved online, the customer should get a local maintenance cost estimate and inform us. After mutually agreeing on the cost, the customer can proceed with local repairs. The customer must bear the freight and related costs. They must provide a video of the detected problem, the maintenance invoice, and the payment transfer record. We will cover the maintenance cost if all documentation is satisfactory. Absence of these documents will result in no compensation, and repairs done without our permission will not be guaranteed.

Sending to Our Repair Center: If the problem cannot be resolved online and there is no local repair option, the scooter can be sent to our after-sales center in Spain. If the issue falls within the warranty scope after our inspection, we will cover the maintenance cost, but the customer will bear the freight. If the scooter/bike has been modified, has reconnected internal wires, re-welded controller interiors, or shows signs of flooding, the customer will bear both the maintenance cost and freight. If the customer chooses not to proceed with repairs at our center, they must pay the freight for the return of the scooter/bike.