Customer Service

Assistance with Placing Orders
Product Selection Guidance:
We offer personalized recommendations tailored to your needs and budget.
Our team assists in selecting the most suitable products for you.
Compatibility Verification:
Based on your product model, we verify the compatibility of accessories.
Guidance is provided to ensure you purchase the correct accessories.

Delivery and Tracking
Delivery Time:
Orders placed before 5pm Monday to Friday(GMT+8) may in some instances be dispatched the following working day. Saturday through Sunday orders will be dispatched first thing the next available collection (working) day.
Waybill Notification and Tracking:
You will receive timely notifications and track your order through the provided tracking number.
Confirmation of Receipt:
We will confirm with you about the receipt of your goods, ensuring a smooth delivery process.

Lifetime Technical Support
Video Resources:
Unboxing and installation videos for main products.
Replacement videos for major accessories.
Technical Knowledge Sharing:
Guidance on product maintenance and answers to daily technical questions.

Warranty Support
Warranty Claim Process:
Provide your order number, tracking number, product serial number, and a video showcasing the issue.
We will diagnose and confirm warranty eligibility, assisting with the application process and activation of the warranty.

Halo Knight goods purchased online and at authorized retailers are warrantied against manufacturer and material defect. Please carefully review the terms of the warranty below. We will be happy to work with you to find a solution and get you riding again!
See the warranty policy

Lifetime Access to Original Accessories
Even after the warranty period, we offer original accessories at discounted prices, to minimize your maintenance costs.

Community Engagement
Stay informed about cycling and sports trends and discover popular cycling products.
Join the conversation and share the joy of cycling.

Contact Us:
Our customer service operates from Monday to Friday, 9 AM - 6 PM (GMT+8 Time).
Reach out through the website's live chat window or via email at for professional assistance.