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Bicicleta elétrica Ridstar Q20 48V 1000V 15Ah
- €839.00
- €839.00
- Unit price
- per
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Local Dispatch, 3–7 Days Delivery (Except Pre-Sale Items)
Pre-sale items will be shipped once they arrive in our warehouse.
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14-Day Hassle-Free Returns
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Specificaties & Features
xEspecificação
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Marca: Estrela Rid
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Nome: Bicicleta elétrica
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Modelo: Q20
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Cor: Preto
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Material: Liga de alumínio
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Tamanho do pneu: 20 x 4,0 Pneus infláveis
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Potência do motor: 48V 1000W sem escova Motor (potência de pico)
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Capacidade da bateria: 48V 15Ah removível Bateria de lítio
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Mostrar: Tela de LED
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Velocidade recomendada: 25km/h
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Velocidade máxima: Cerca de 40-45 km/h (A velocidade real pode variar devido ao peso do condutor e às condições da estrada)
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Alcance máximo: Cerca de 35-70 km (a quilometragem real pode variar devido ao peso do piloto, velocidade e condições da estrada)
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Tempo de carregamento: Sobre 5-7 horas
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Sistema de freio: Frente e Traseira Disco Mecânico Freios
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Transmissão: Shimano 7 velocidades
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Absorção de choque: Suspensões dianteiras e traseiras
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Luzes: Luzes dianteiras e traseiras
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Para-lamas: Para-lamas dianteiro e traseiro
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Capacidade de escalada: Aproximadamente 20°
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Classificação à prova d'água: IP54
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Carga Máxima: Aproximadamente 150 kg (cerca de 330 libras)
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Altura do cavaleiro Halo Knight: 5,0~6,8 (pés) ou 155-210 (cm)
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Peso líquido: Sobre 37 kg
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Peso bruto: Sobre 43 kg
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Tamanho do produto (C x L x A): 171 x 66 x 108 cm
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Tamanho da embalagem (C x L x A): 143 x 32 x 84 cm
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Certificados: CE
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Garantia: 12 meses
Incluído no Pacote:
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1 x Bicicleta elétrica
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1 x Carregador
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1x Manual do Usuário
Melhoria contínua e otimização de produtos centrada no cliente na Halo Knight:
A Halo Knight se dedica a entregar produtos de alta qualidade e está comprometida com a perfeição. Nós refinamos continuamente nossos produtos e incorporamos o feedback do cliente para melhorar a experiência de pilotagem. Como resultado, o produto que você recebe pode diferir ligeiramente das imagens ou vídeos exibidos, mas essas variações não afetarão a funcionalidade ou a potência primária. Por favor, esteja ciente disso.
Se você tiver alguma sugestão ou feedback, sinta-se à vontade para entrar em contato com nosso serviço de atendimento ao cliente em service@haloknights.comValorizamos a opinião do cliente e nos esforçamos para integrá-la às nossas otimizações contínuas de produtos.
Shipping & Payment
xVAT and Duties Included in Price
For goods purchased from Halo Knight and delivered to a destination in the EU, the Value Added Tax (VAT) and any applicable duties are included in the selling prices. This means you won't have to pay additional tax on these items upon their arrival.
For more detailed information regarding these costs, it's advisable to contact the tax and customs authorities in your country. They can provide specific details and answer any queries related to the importation of goods, VAT, and duties.
EU Warehouse Shipping
Countries Covered: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Method: Express delivery.
Shipping Time: Approximately 3-10 business days.
US Warehouse Shipping
Countries Covered: Only the United States.
Method: Express delivery.
Shipping Time: About 3-10 business days.
UK Warehouse Shipping
Countries Covered: Only United Kingdom.
Method: Express delivery.
Shipping Time: Approximately 3-10 business days.
Canadian Warehouse Shipping
Countries Covered: Only Canada.
Method: Express delivery.
Shipping Time: About 3-10 business days.
Other Countries (Russia, South Korea, Japan, Australia, Thailand, Philippines, Saudi Arabia, Mongolia, Kazakhstan)
For: Ebikes or Escooters.
Shipping Origin: Directly from China.
Method: Shipping by sea.
Shipping Time: About 1-2 months.
Note: Contact our customer service for precise logistics information and order placement instructions.
Some Important Notes Regarding The Shipping Times And Policies For Halo Knight
Shipping Time Reference: The shipping times mentioned are estimated business days from the point an order is shipped. These are not the times from the order placement.
Business Days: These exclude Saturdays, Sundays, and any public holidays.
Estimates, Not Guarantees: The provided shipping times are based on typical situations and should be seen as estimates, not guarantees of delivery times.
Limitation of Liability: Halo Knight is not responsible for shipping delays or failures caused by events outside their control, such as natural disasters, severe weather, war, customs issues, or other force majeure events.
Restriction on Shipping: shipping cannot be used for deliveries to PO Box addresses.
Payment Methods
We offer several payment options, including credit card, PayPal, debit card, local wallets, and other local payment methods. Both PayPal and Klarna provide installment payment options.
The installment plans available through PayPal and Klarna vary based on the customer's region and personal credit. The eligibility for installment payments, the number of installments, and the maximum installment amount all depend on these factors.
If you encounter any payment issues, please feel free to reach out to us for assistance.
Warranty
xWarranty Period and Service Content
1. Electrical Components:
- The battery, motor, and controller have a warranty period of 12 months.
- Within 12 months from the date of receipt, if there is no human damage, the corresponding warranty service
will be provided.
2. Basic Parts:
- The meter/shifters/handlebars/accelerator/charger/brake have a warranty period of 6 months.
- Within 6 months from the date of receipt, if there is no human damage, the corresponding warranty service
will be provided.
- The front fork/shock absorber/front axle/rear axle/flywheel/chainring/transmission/chain have a warranty
period of 6 months.
- Within 6 months from the date of receipt, if there is no human damage, the corresponding warranty service
will be provided.
- The headlight/taillight/crank/pedals have a warranty period of 6 months.
- Within 6 months from the date of receipt, if there is no human damage, the corresponding warranty service
will be provided.
Terms Related to Quality Issues
1. Spare Parts Distribution and Costs:
- Within 7 days of receipt, for spare parts required due to quality issues for
electric bikes, we will provide the parts free of charge and bear the freight costs.
- Between 7 days and 12 months from the date of receipt (for electric bikes, the basic parts have a warranty
period of 6 months), for spare parts required due to quality issues, we will provide the parts free of charge,
but the freight costs will be borne by the customer.
- After the 12-month warranty period, any costs for spare parts replacement, including the parts and freight,
will be the responsibility of the distributor for both products.
- Consumable parts (such as tire kits, brake kits) that wear out during normal use, rather than being damaged
upon receipt, must be purchased and replaced by the customer for electric bikes.
2. Handling of Non-quality Issues:
- If the electric bike malfunctions due to non-quality issues, even within the
warranty period, we will only provide after-sales service but will not bear any related costs.
- Non-quality issues include but are not limited to:
- Damage to the battery, controller, meter, or wiring caused by prolonged exposure to rain or immersion in
water.
- Normal wear and tear of parts (including but not limited to tires, inner tubes, brake pads, cables, screws, and the
bike frame).
- Malfunctions caused by the user's unauthorized modification, addition, or alteration of the product's
appearance or functionality without our confirmation.
- Malfunctions caused by the user's failure to follow the usage, maintenance, and care instructions in the
user manual.
- Malfunctions caused by improper storage or use in an unsuitable environment.
- Inconsistencies or alterations in the invoice, model, or serial number.
- Situations that do not comply with the warranty terms required by local laws and regulations.
Other Terms
1. Spare parts purchased by the customer have no warranty:
- If the parts are damaged upon arrival for electric bikes, they can be returned and
replaced.
- However, if the parts are not damaged upon arrival, we will not bear any costs (for example, if the purchased
model is incorrect or unsuitable and the customer requests a return or replacement, all related costs will be
borne by the customer).
2. The final interpretation of these terms belongs to our HALO KNIGHT.
FAQ
xQuick Tips for Your New Bike
1. Confirmation of Receipt: Please confirm receipt in our store after you have received your e-bike.
2. User Manual Review: Please carefully review the provided user manual(English version). For user manual in other languages, kindly contact our customer service to request user manual in your preferred language.
3. Installation Tutorial: Please attentively view our installation tutorial guide or video, and securely tighten all screws as instructed to guarantee riding safety.
4. Initial Charging: Please fully charge the e-bike upon receipt for the initial charge. Avoid riding with low battery levels to prevent damage to the battery.
5. Safe Charging: Charge the e-bike correctly. Turn off the e-bike, plug the charger to the e-bike first, and then to the power socket. Use only the original charger provided. Once charging is complete, disconnect the power socket first, and then disconnect the e-bike. Avoid contact with metal at the charging ports to prevent short circuits (not covered under warranty).
6. Riding Preparation: Before riding, inspect and securely tighten all screws, ensuring the safety lock is engaged. Initially, use the low gear to acclimate to riding the e-bike, and only shift to higher gears once you're familiar with all functions. Avoid high speeds when not accustomed to the bike's functions to prevent loss of control and potential injury.
7. Controller Protection: Frequently utilize dual drive, particularly during uphill climbs or at high speeds, to safeguard the controllers. Prolonged use of the single drive may lead to overheating and potential burnout of the rear controller.
8. Maintain Meter P Value Unaltered: Avoid unauthorized modifications to the meter's P value, as it may result in speed discrepancies or malfunctions. Certain parameters, once altered, cannot be restored, and such situations are not covered by the warranty. We strongly advise against making arbitrary changes to ensure optimal performance and warranty coverage.
9. Battery Maintenance: To maintain your battery, make sure to charge it before it fully depletes to prevent damage from low-power riding. If the e-bike is inactive for an extended period, charge it once every 1-2 months and store the battery within the 30%-80% charge range.
Enjoy Your Safe And Fun Ride!
Questions & Answers
Q: Is there any risk of paying customs to ship to European Union countries?
A: No, you don't need to pay extra fees for it, the price on the page is the final price.
Q: Where is the ebike shipped from? And how many days can I get the ebike after I place the order?
A: Our e-bikes are shipped from warehouses area you choosed and will be shipped out in 1-2 working days after you place the order. It usually takes around 3-7 working days for shipment.
Q: What is the material of the frame?
A: The frame material is aluminum alloy, very solid.
Q: What kind of assembly is required?
A: Your e-bike will arrive partially assembled (about 95%) and packaged in a standard bike box.
Q: Is the battery removable?
A: Yes, it is removable.
Q: Can I purchase an extra battery?
A: Yes, you can buy an extra battery from our website or contact customer support.
Q: How to charge with the correct charging method?
A: Turn off the e-bike, plug the charger into charging ports(e-bike) Firstly! Then Plug the charger into power socket Secondly! Once charging is complete, disconnect the power socket first, and then disconnect the e-bike.
Q: Do the batteries have overheating protection ?
A: Yes, the battery has overheating protection.
Q: Can I ride this e-bike on a rainy day?
A: Avoid riding in heavy rainy conditions, as most ebikes are not fully waterproof. Electronic components and switches can easily be damaged if water enters. Water entering the battery compartment can harm the circuit, controller, and battery, potentially leading to a short circuit. Warranty is void in case of water ingress. Take proper care of your ebike and refrain from riding it in heavy rainy or snowy weather.
Q: What if there are any quality issues with the e-bike?
A: We have a professional after-sales service team and a technical support team to provide you with lifelong technical support. All accessories are available in our official website and there will be accessory replacement videos to teach you how to replace them.
Q: Where can I buy the spare parts for the ebikes?
A: If you need spare parts, please feel free to contact our customer service or visit our website. Most parts of the ebikes are available.
Grow and share with Halo Knight
For any inquiries, contact us via live chat. We assure you a response within 24 hours.
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