Bicicleta Elétrica Hedatx TX19 29'' 48V 1000W 19,2Ah

VAT and Duties Included in Price

For goods purchased from Halo Knight and delivered to a destination in the EU, the Value Added Tax (VAT) and any applicable duties are included in the selling prices. This means you won't have to pay additional tax on these items upon their arrival.

For more detailed information regarding these costs, it's advisable to contact the tax and customs authorities in your country. They can provide specific details and answer any queries related to the importation of goods, VAT, and duties.

EU Warehouse Shipping

Countries Covered: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Method: Express delivery.

Shipping Time: Approximately 3-10 business days.

US Warehouse Shipping

Countries Covered: Only the United States.

Method: Express delivery.

Shipping Time: About 3-10 business days.

UK Warehouse Shipping

Countries Covered: Only United Kingdom.

Method: Express delivery.

Shipping Time: Approximately 3-10 business days.

Canadian Warehouse Shipping

Countries Covered: Only Canada.

Method: Express delivery.

Shipping Time: About 3-10 business days.

Other Countries (Russia, South Korea, Japan, Australia, Thailand, Philippines, Saudi Arabia, Mongolia, Kazakhstan)

For: Ebikes or Escooters.

Shipping Origin: Directly from China.

Method: Shipping by sea.

Shipping Time: About 1-2 months.

Note: Contact our customer service for precise logistics information and order placement instructions.

Some Important Notes Regarding The Shipping Times And Policies For Halo Knight

Shipping Time Reference: The shipping times mentioned are estimated business days from the point an order is shipped. These are not the times from the order placement.

Business Days: These exclude Saturdays, Sundays, and any public holidays.

Estimates, Not Guarantees: The provided shipping times are based on typical situations and should be seen as estimates, not guarantees of delivery times.

Limitation of Liability: Halo Knight is not responsible for shipping delays or failures caused by events outside their control, such as natural disasters, severe weather, war, customs issues, or other force majeure events.

Restriction on Shipping: shipping cannot be used for deliveries to PO Box addresses.

Payment Methods

We offer several payment options, including credit card, PayPal, debit card, local wallets, and other local payment methods. Both PayPal and Klarna provide installment payment options.

The installment plans available through PayPal and Klarna vary based on the customer's region and personal credit. The eligibility for installment payments, the number of installments, and the maximum installment amount all depend on these factors.

If you encounter any payment issues, please feel free to reach out to us for assistance.

Quick Tips for Your New Bike

1. Confirmation of Receipt: Please confirm receipt in our store after you have received your e-bike.

2. User Manual Review: Please carefully review the provided user manual(English version). For user manual in other languages, kindly contact our customer service to request user manual in your preferred language.

3. Installation Tutorial: Please attentively view our installation tutorial guide or video, and securely tighten all screws as instructed to guarantee riding safety.

4. Initial Charging: Please fully charge the e-bike upon receipt for the initial charge. Avoid riding with low battery levels to prevent damage to the battery.

5. Safe Charging: Charge the e-bike correctly. Turn off the e-bike, plug the charger to the e-bike first, and then to the power socket. Use only the original charger provided. Once charging is complete, disconnect the power socket first, and then disconnect the e-bike. Avoid contact with metal at the charging ports to prevent short circuits (not covered under warranty).

6. Riding Preparation: Before riding, inspect and securely tighten all screws, ensuring the safety lock is engaged. Initially, use the low gear to acclimate to riding the e-bike, and only shift to higher gears once you're familiar with all functions. Avoid high speeds when not accustomed to the bike's functions to prevent loss of control and potential injury.

7. Controller Protection: Frequently utilize dual drive, particularly during uphill climbs or at high speeds, to safeguard the controllers. Prolonged use of the single drive may lead to overheating and potential burnout of the rear controller.

8. Maintain Meter P Value Unaltered: Avoid unauthorized modifications to the meter's P value, as it may result in speed discrepancies or malfunctions. Certain parameters, once altered, cannot be restored, and such situations are not covered by the warranty. We strongly advise against making arbitrary changes to ensure optimal performance and warranty coverage.

9. Battery Maintenance: To maintain your battery, make sure to charge it before it fully depletes to prevent damage from low-power riding. If the e-bike is inactive for an extended period, charge it once every 1-2 months and store the battery within the 30%-80% charge range.

Enjoy Your Safe And Fun Ride!

Questions & Answers

Q: Is there any risk of paying customs to ship to European Union countries?

A: No, you don't need to pay extra fees for it, the price on the page is the final price.

Q: Where is the ebike shipped from? And how many days can I get the ebike after I place the order?

A: Our e-bikes are shipped from warehouses area you choosed and will be shipped out in 1-2 working days after you place the order. It usually takes around 3-7 working days for shipment.

Q: What is the material of the frame?

A: The frame material is aluminum alloy, very solid.

Q: What kind of assembly is required?

A: Your e-bike will arrive partially assembled (about 95%) and packaged in a standard bike box.

Q: Is the battery removable?

A: Yes, it is removable.

Q: Can I purchase an extra battery?

A: Yes, you can buy an extra battery from our website or contact customer support.

Q: How to charge with the correct charging method?

A: Turn off the e-bike, plug the charger into charging ports(e-bike) Firstly! Then Plug the charger into power socket Secondly! Once charging is complete, disconnect the power socket first, and then disconnect the e-bike.

Q: Do the batteries have overheating protection ?

A: Yes, the battery has overheating protection.

Q: Can I ride this e-bike on a rainy day?

A: Avoid riding in heavy rainy conditions, as most ebikes are not fully waterproof. Electronic components and switches can easily be damaged if water enters. Water entering the battery compartment can harm the circuit, controller, and battery, potentially leading to a short circuit. Warranty is void in case of water ingress. Take proper care of your ebike and refrain from riding it in heavy rainy or snowy weather.

Q: What if there are any quality issues with the e-bike? 

A: We have a professional after-sales service team and a technical support team to provide you with lifelong technical support. All accessories are available in our official website and there will be accessory replacement videos to teach you how to replace them.

Q: Where can I buy the spare parts for the ebikes?

A: If you need spare parts, please feel free to contact our customer service or visit our website. Most parts of the ebikes are available.