We accept credit cards, debit cards, PayPal, Klarna, local wallets, and other regional payment methods.

Yes. Installments are available through PayPal and Klarna, depending on your region and credit. Terms such as eligibility, number of installments, and limits may vary.

Your payment may be declined for several reasons. It’s possible that your bank suspects unauthorized use, or your credit card hasn’t been enabled for international or online transactions. Incorrect billing details or exceeding your card’s daily limit may also cause the payment to fail.

Important: If your payment fails, please do not repeatedly attempt the payment. Instead, contact our customer service team at service@haloknights.com right away. We’ll help you verify the reason for the failure and guide you through the next steps.

No, the price displayed on the page is the final price. No additional customs fees.

We ship e-scooters and e-bikes from local warehouses, with 1–2 business days processing and 3–7 business days delivery.
Accessories are shipped from China, with delivery in 7–20 business days depending on package weight.
Tracking is provided for all orders.

We mainly support shipping to the EU, the United States, Canada, and the United Kingdom. The specific delivery range depends on the location of the product’s warehouse. In most cases, each warehouse only supports shipping within its own country or region.

If your destination country does not have a corresponding warehouse, or if you wish to ship to another region, we recommend contacting our customer service in advance.

For bulk purchases or special destination requests, we will assess the logistics feasibility based on the actual situation and offer a customized shipping solution for you.

If you notice a mistake in your shipping address, please contact us immediately through our online customer service or by email at service@haloknights.com. We’ll check your order status—if it hasn’t shipped, we can update the address for you.

Once your order has shipped, we are unable to make changes. In this case, please contact the carrier directly to request an address update. If the carrier is unable to change the address, the customer will be responsible for any resulting loss.

To avoid issues, always double-check your address before placing an order.

We provide professional after-sales support and lifelong technical assistance. Spare parts are available on our official website, along with video tutorials to guide you through replacements.

Click here and learn more: Warranty Policy

If you ordered your e-scooter & e-bike from the official HALO KNIGHT website, you can purchase an extended warranty either at the time of placing your order or within 14 days of your original purchase.
Please note that different warranty plans come with different prices.
For more details or assistance, feel free to contact our customer service team.

If an item/order(s) is broken or spoiled when it is delivered then you should notify us as soon as possible or in any case within 7 days of delivery, otherwise the returns policy becomes invalid. You will have the option of returning the whole order or just the affected items. You can notify us by email the order number, tracking number and serial number of your order, and send us the photos or videos of where the product was damaged. We will promptly verify your request and furnish you with both a return address and confirmation of acceptance for the return. You bear return shipping costs and risk of return.

Click here and learn more: Return Policy

We do not recommend riding in rainy or snowy conditions. All e-scooters and e-bikes are not fully waterproof, and water may damage key electronic components such as the controller and battery. Water ingress can cause short circuits and is not covered under warranty. Please take proper care of your scooter or bike.

Every product includes assembly instructions with the packaging. For additional assistance, please email service@haloknights.com check our YouTube channel for installation videos specific to your model.

Yes, you can buy an extra battery from our official website or contact customer support.

HALO KNIGHT provides most genuine spare parts for all our models. You can find and purchase the parts you need directly on our official website.

If you’re unsure about compatibility or can’t find the part you’re looking for, please contact our online customer service at service@haloknights.com. To help us identify the correct part, simply send us a photo of your scooter or e-bike with the desired part clearly marked.

We’re here to assist you with any questions or requests!

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.

Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Discount codes are not valid for prior purchases. They cannot be added retrospectively by you or by the HALO KNIGHT team. Discount code must be entered at the time of checkout in order to be applied.

If you have not received an email from us stating that it shipped out, we can still make changes. But once it leaves our facility and is in the hands of the shipping carrier, there is nothing we can do at that point.

If the order is cancelled / returned after the order is picked up by the freight company, a charge for shipping will be incurred by the customer for the freight company to pick the order up and return it.

Yes, you can request to cancel your order after placing it. However, please note that an 8% fee applies to all cancellations and returns due to buyer’s remorse (such as change of mind or no longer needed). This fee covers basic operational and bank processing costs, and is charged by third-party providers, not by us directly. The 8% fee applies whether or not your order has shipped.

If your order has already shipped, you will also be responsible for any additional costs, such as transit interception and round-trip shipping fees.

All cancellation requests must be submitted by email.

Yes, we can. Please send your order number or tracking number to our customer service email at service@haloknights.com. If you have any specific invoicing requirements, kindly include them in your message. We’ll be happy to issue the invoice accordingly.

We always strive to offer competitive pricing while ensuring that you receive products that meet European safety standards, with reliable quality and full after-sales support.

To ensure a fair experience for all our customers, prices on our official website are transparent and non-negotiable.

That said, we regularly launch limited-time offers and special promotions. Feel free to subscribe to our newsletter or follow us on social media to be the first to know about upcoming deals!

We cannot guarantee the authenticity, quality standards, or after-sales support of products sold through unofficial channels. When you purchase from our official website, you are ensured genuine products, professional technical support, and official after-sales service.

There is no such thing as the lowest price in the market—only lower prices. For high-value products, what truly matters is quality, safety, and a reliable user experience. What we offer is more than just a product — it's the peace of mind that comes with full, trustworthy support.