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If you wish to return a product for reasons not related to product quality, the item must be in its original, unused, undamaged, and unopened condition. Please note: round-trip shipping costs and risks are the customer’s responsibility. The estimated round-trip shipping fee is approximately €200 for electric scooter & e-bike. In addition to shipping fees, an 8% order value fee will be deducted. Please enter your email and order number. The merchant uses this data for manual matching.