Halo Knight T104 (versione statunitense) 52V 2400W 21Ah Dual Motor Scooter elettrico

Warranty Period and Service Content

1. Electrical Components:
- The battery, motor, and controller have a warranty period of 12 months.
- Within 12 months from the date of receipt, if there is no human damage, the corresponding warranty service will be provided.

2. Basic Parts:
- The meter/shifters/handlebars/accelerator/charger/brake have a warranty period of 6 months.
- Within 6 months from the date of receipt, if there is no human damage, the corresponding warranty service will be provided.
- The front fork/shock absorber/front axle/rear axle/flywheel/chainring/transmission/chain have a warranty period of 6 months.
- Within 6 months from the date of receipt, if there is no human damage, the corresponding warranty service will be provided.
- The headlight/taillight/crank/pedals have a warranty period of 6 months.
- Within 6 months from the date of receipt, if there is no human damage, the corresponding warranty service will be provided.

Terms Related to Quality Issues

1. Spare Parts Distribution and Costs:
- Within 7 days of receipt, for spare parts required due to quality issues for electric bikes, we will provide the parts free of charge and bear the freight costs.
- Between 7 days and 12 months from the date of receipt (for electric bikes, the basic parts have a warranty period of 6 months), for spare parts required due to quality issues, we will provide the parts free of charge, but the freight costs will be borne by the customer.
- After the 12-month warranty period, any costs for spare parts replacement, including the parts and freight, will be the responsibility of the distributor for both products.
- Consumable parts (such as tire kits, brake kits) that wear out during normal use, rather than being damaged upon receipt, must be purchased and replaced by the customer for electric bikes.

2. Handling of Non-quality Issues:
- If the electric bike malfunctions due to non-quality issues, even within the warranty period, we will only provide after-sales service but will not bear any related costs.
- Non-quality issues include but are not limited to:
- Damage to the battery, controller, meter, or wiring caused by prolonged exposure to rain or immersion in water.
- Normal wear and tear of parts (including but not limited to tires, inner tubes, brake pads, cables, screws, and the bike frame).
- Malfunctions caused by the user's unauthorized modification, addition, or alteration of the product's appearance or functionality without our confirmation.
- Malfunctions caused by the user's failure to follow the usage, maintenance, and care instructions in the user manual.
- Malfunctions caused by improper storage or use in an unsuitable environment.
- Inconsistencies or alterations in the invoice, model, or serial number.
- Situations that do not comply with the warranty terms required by local laws and regulations.

Other Terms

1. Spare parts purchased by the customer have no warranty:
- If the parts are damaged upon arrival for electric bikes, they can be returned and replaced.
- However, if the parts are not damaged upon arrival, we will not bear any costs (for example, if the purchased model is incorrect or unsuitable and the customer requests a return or replacement, all related costs will be borne by the customer).

2. The final interpretation of these terms belongs to our HALO KNIGHT.