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If you wish to return a product for reasons unrelated to product quality, it must be in original, unused, undamaged, and unopened condition. Opened items will incur a depreciation fee, determined after warehouse inspection. Round-trip shipping costs and risks are the customer’s responsibility (approx. €200 for e-scooters & e-bikes). An 8% order value fee also applies. Please enter your email and order number. HALO KNIGHT uses this data for manual matching.