Ridstar Q20-LUXE 48V 1500W 20Ah Elektrofahrrad

Ensure your shipping address is accurate before placing your order. Orders are shipped exactly as provided at checkout.

Any delivery failure, loss, or return fees (up to €200) resulting from an incorrect or incomplete address will be entirely the customer’s responsibility.

HALO KNIGHT shall not be liable for such issues.

Shipping Time: Orders typically dispatched locally within 48 hours of placement

Delivery Time: Local Dispatch, 3–7 Days Delivery (Except Pre-Sale Items), exact timeframe depends on local delivery conditions; Pre-sale items will be shipped once they arrive in our EU warehouse.

Tax-Free: Enjoy Hassle-Free Shopping with Our Standard Shipping! The price listed is the final price – no extra taxes or shipping fees. Shop with the assurance that what you see is what you pay, with no hidden costs

Shop with confidence — we accept returns within 7 days if the product is brand-new, unopened, and unused.

Please note: round-trip shipping costs and risks are the customer’s responsibility.

SHIPPING  ADDRESS ACCURACY NOTICE

To ensure your order arrives smoothly and on time, please provide a complete and accurate shipping address at checkout. This helps us avoid unnecessary delays or additional costs.

Address Changes & Incorrect Addresses
If you notice an error after placing your order, please contact us immediately. We will make every reasonable effort to update the information with the carrier. However, once your order has entered processing, modifications are rarely possible.

If the shipping address provided is inaccurate or incomplete, delivery may fail. Depending on the product type:

• Accessories

1. Parcels are usually non-returnable.
2. If undeliverable, the package may be destroyed locally.

• E-scooters & E-bikes

1. Parcels may be returned to us (approx. €200 return fee).
2. Delivery may be delayed in transit.
3. Additional carrier charges may apply.

If a change cannot be successfully made or delivery fails due to an incorrect or incomplete address, any resulting costs, delays, or losses will be the customer’s responsibility.

Important Reminder
We value your shopping experience. As long as your shipping details are correct and complete, your order will be delivered safely and on time. Thank you for helping us ensure a smooth and secure delivery!

 

DELIVERY

Delivery Costs

• The delivery cost is displayed at checkout and confirmed on your order.

Dispatch Time

• Orders placed before 5:00 PM (GMT+8), Monday to Friday: In most cases, dispatched the next working day.

• Weekend orders (Saturday–Sunday): Dispatched on the next available working day.

• We always aim for timely dispatch, but in rare cases, delays may occur.

Delivery Times

• Electric scooters & e-bikes: Shipped from the warehouse closest to your address. Usual delivery time: 3–7 working days.

• Accessories: Shipped from China. Usual delivery time: 7–20 working days.

Delivery Hours

• Deliveries are typically made between 9:00 AM – 6:00 PM, Monday to Friday.

Missed Deliveries

• If you are unavailable, you may request the courier to leave the parcel in a safe place or with a neighbour. Please note: We cannot take responsibility for loss or damage once the order has been left at the delivery address.

• If the courier fails to deliver:

  • First attempt: Free of charge.

  • Second attempt: Also free of charge.

  • Further attempts: Courier may charge a standard redelivery fee, advised at the time of rescheduling.

• After two failed delivery attempts, goods may be returned to us. In such cases, you will be responsible for the round-trip shipping costs.

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